Sub System for iPhone

App Support

Get help with Sub System, your training data or your App Store subscription.

Contact Pointworks

Email admin@pointworks.au. For an app issue, include your iPhone model, iOS version, app version and what you were doing when it happened. Please leave out passwords and private training notes.

Subscriptions and purchases

If you already subscribed, tap Restore on the subscription screen while using the Apple Account you used to subscribe.

Manage or cancel your subscription through Apple. For a refund, visit Apple’s Report a Problem page.

Training data and AI logging

To stop new AI uploads from this device, turn off AI-assisted logging in Settings → Data. You can still log training by hand.

To remove saved training records and restore the default skill list, use Settings → Data → Reset all data. This doesn’t delete your account or cancel a subscription. Read the privacy policy for what is stored and how to contact us about your data.